Get the screen you want and the quality you expect
Here’s what you get with the other guys as quoted from the online complaints and reviews that we’ve archived:
- “A cheaply made, one size fits all product that’s made in China.” “Falls apart in days and does not work as advertised.”
- Up to “8 week delivery time” after your “credit card has been billed”.
- “Double billing and extra shipping fees” you’ll have to fight.
- “As seen on TV gimmick” forcing you to take a 2nd cheap product for an additional shipping charge, even if you do not want it – “2 works out to be $39.99”.
- Poor and “rude customer service” with “frustrating refunds” (They hope you’ll give up).
- Limited product support often with “no way to call the company”.
- Deceptive advertising – Several of these companies have even used the Bug Off trademark and photos in their ads to make customers believe they were getting a genuine Bug Off Screen, including Magic Mesh, who used our photo on their company website, before we stopped them. That says it all.
Here’s what you get with us. Our promise since 1992:
- A durable and high quality product made with USA screen mesh and USA high energy magnets. The magnets are sewn onto the screen with strong webbing behind them, so they won’t fall off.
- A strong, but lightweight, custom made spring tension rod to install your Bug Off Screen instead of hook and loop fasteners at the top, that fall down.
- 14 standard sizes that work as advertised, from us the inventor and manufacturer.
- Affordable custom sizes for odd size doors and windows.
- A fast, no questions asked refund if you’re not satisfied for any reason. Excluding custom sizes which are non refundable unless defective.
- Standard sizes ship in 1-2 business days. Custom sizes ship within 2 weeks. No hidden fees, or profit on shipping.
- Product support with fast and free replacement if screen is defective.
- Online ordering and 24/7 toll-free phone number for ordering, changes, or cancellations.
- Direct access to customer support via 24 hour email responses to your questions and international shipping quotes.
- A call from a courteous professional to answer your questions, if email is not clear.
We know this is what you expect and deserve and we take pride in our superior Bug Off Screen brand and customer satisfaction.